Refund Policy
Last updated: 2026-05-04
BLACKNODE sells downloadable digital software. Because each product is delivered immediately and can be installed and used right away, the EU statutory right of withdrawal under Directive 2011/83/EU does not apply once delivery has begun. The policy below describes the practical refund handling we offer beyond what the law strictly requires.
When we offer a refund
- The product is technically broken on our side (corrupted installer, invalid license file, missing components).
- The software cannot be installed on a system that meets the requirements stated on the product page, and the issue cannot be solved by our support team within 14 days from purchase.
- An accidental duplicate purchase — contact us within 7 days.
When a refund is not available
- You changed your mind after the download link was opened or the installer was run.
- The software works as described but does not match an unstated expectation (e.g. a vehicle, ECU type or feature that is not listed on the product page as supported).
- Your hardware setup does not meet the system requirements published on the product page.
- You are unable to provide reasonable cooperation with our support troubleshooting (logs, screenshots, remote-session window).
How to request a refund
- Message us on Telegram or email focuslocalaiagency@gmail.com with your order email and a brief description of the issue.
- We will troubleshoot with you. Most issues are resolved within 24–48 hours.
- If we cannot resolve the technical issue within 14 days from purchase, we issue a refund through Stripe. Stripe typically credits your card within 5–10 business days.
Chargebacks
If you have a problem, please reach us first — we are responsive on Telegram and email. Filing a chargeback before contacting us slows the process for everyone and may result in a permanent block on future orders.